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IT Infrastructure Services Outsourcing (ISO)

GS Optimize's approach to infrastructure outsourcing enables companies to achieve high performance, including cutting costs and sustaining profitability during these tough economic times.

GS Optimize High Performance Business research reveals that top companies invest in competencies that will set them apart from their competitors. High-performance businesses understand that a cost-efficient, highly flexible and scalable infrastructure model allows them to respond to market changes, improve operational efficiencies, elevate performance and jump-start new growth. For them, outsourcing activities that are not core to their mission are an appealing option.

Today's highly competitive business environment, coupled with a volatile economic climate, demands that organizations do more with less. In addition to reducing costs, IT infrastructure outsourcing provides a management model whereby organizations can move away from complex and inefficient IT environments and, instead, build IT capabilities that are more scalable, agile, reliable and responsive to business needs.

GS Optimize is uniquely positioned to help organizations maximize the business value of their IT investments and lay a foundation for high performance with infrastructure outsourcing.
GS Optimize Infrastructure Outsourcing Services provide ongoing end-to-end management of a number of IT infrastructure functions, as well as capacity services to augment clients’ existing IT capabilities.

What we offer



Service Desk Outsourcing

Business end users are benefiting from increasing availability and diversity of applications and devices, driving increased expectations for technical support wherever and whenever they need it.

At the same time, cost pressures on the business are driving the need to migrate support to lower-cost channels and delivery locations. The GS Optimize Service Desk minimizes the cost of downtime to the business by providing clients with a single point of contact for all technology incidents and requests, maximizing resolution on first contact through our proprietary troubleshooting process capability, and managing all escalated incidents and problems through to resolution.

Our Service Desk achieves demonstrable value for our clients through the following:

  • Reducing risk through federated multi-site support, enabled by global processes and tools.
  • Supporting long-term or short-term volume changes with flexible staffing options.
  • Improving service levels through industrialized troubleshooting and support processes.
  • Reducing costs through increased leverage of remote support services and self-service capabilities.


Workplace Services Outsourcing

Balancing the conflicting needs of the end-user community with corporate IT mandates has become a constant juggling act.

Employees push for more mobility, personalization and flexibility, while corporate IT seeks to control access, standardize processes and ensure compliance. In many cases, no one really knows what devices employees are using, who has them and what data is out there. GS Optimize Workplace Services provide end-to-end management of distributed computing environments, enabling a secure, stable work environment with better-performing employees, by focusing on the following areas:

  • Desktop Management
  • Field Support
  • File and Print
  • Mobility
  • Thin Client
  • Messaging

Our Workplace Services achieve business value for our clients through the following:

  • Accelerating migration and refresh programs.
  • Improving user productivity with faster software rollout and self-service tools.
  • Reducing total cost of ownership through more consistent policies and processes.
  • Reducing security threats with improved management capabilities.


Data Center Services Outsourcing

Organizations must derive maximum value from data center investments and address data center security and compliance issues against the backdrop of rapid market change and business growth, posing challenges for costs, exposure and liability.

GS Optimize Data Center Services provide end-to-end management of computing environments, shifting the data center from being high maintenance to enabling high performance. Data Center Services include the following infrastructure management services to enable a secure and stable environment:

  • Systems Management
  • Systems Monitoring
  • Storage Management
  • Managed Hosting & Storage
  • Database Administration
  • Application Technical Services

Our Data Center Services enable high performance for clients through the following:

  • Delivering required data center capacity with reduced infrastructure complexities and improved utilization.
  • Reducing data center operating costs.
  • Mitigating risks of staff turnover with a large pool of deeply experienced resources.


Network Services Outsourcing

The network environment is one of the most complex aspects of IT infrastructure.

Expanding the network globally, interconnecting business partners and moving to a real-time enterprise all compound network challenges. GS Optimize Network Services delivers a consistent service experience for end users across a diverse environment consisting of multiple vendors, devices and service providers, providing our clients a controlled environment and competitive cost structure. Network Services enable a more secure and robust network infrastructure through the following services:

  • Infrastructure Monitoring
  • Network Management
  • Telephony Management

Our Network Services achieve business value for our clients through the following:

  • Increasing network scalability and location independence.
  • Minimizing unplanned network downtime to < 1 percent.
  • Reducing costs through right-sizing, consolidation and sourcing optimization.
  • Improving detection and response to prioritized security threats.


Security Services Outsourcing

Business requirements for mobility and interconnectivity on a global basis have eroded the perimeter of the enterprise.

Compliance requirements are driving increasing complexity in security controls and reporting. The growing threat environment poses an increasing risk of security breaches. GS Optimize Security Services focus on enterprise-wide visibility and management of an organization’s infrastructure security in order to maintain controls, identify weaknesses and help ensure proper compliance and reporting. By integrating security into network services, data center services and workplace services, GS Optimize maximizes clients’ global IT security posture, while minimizing clients’ costs and risks.

We offer a full scope of Security Services, including:

  • Security Risk Management
  • Identity and Access Management
  • Application Security
  • Infrastructure Security

Our Security Services achieve business value for our clients through the following:

  • Reducing and resolving IT security issues across the globe before they affect business operations and image.
  • Building security that is vendor and technology neutral to keep real-time pace with change.
  • Securing systems, applications and data for a global and mobile workforce.
  • Increasing data accuracy for corporate, regulatory and license compliance.


IT Spend Management Outsourcing

In today’s rapidly changing environment, economic and competitive pressures are forcing companies to re-examine the value generated from their technology investments.

GS Optimize IT Spend Management is a structured approach to lowering IT costs across the enterprise through cost savings, cost avoidance and cost recovery disciplines. By utilizing industry best practices, capitalizing on GS Optimize procurement benchmark data and knowledge and leveraging GS Optimize’s network of commercial supplier relationships, we help clients optimize IT spend.

IT Spend Management includes the following services:

  • Managed IT Procurement.
  • Telecommunications Expense Management Process Outsourcing (TEMPO).
  • Software License Management.

Our IT Spend Management services achieve demonstrable value through the following:

  • Reducing telecommunications.
  • Lowering costs for hardware and software purchases through economies of scale.
  • Leveraging GS Optimize’s vast supplier relationships to match changing business requirements.
  • Reducing exposure to software license audit penalties